Boosting Operational Excellence Through Lean Assessment at a Liner Terminal
Client or Partner:
International liner terminal operator with high vessel throughput and complex yard operations.
Service Offering:
Ports & Terminals · Operations Excellence · Process Excellence · Change Management · Lean for Terminals
Challenge:
The terminal was experiencing operational inconsistencies across shifts, frequent safety incidents, and suboptimal equipment utilization. Leadership engaged TSC to conduct a full Lean assessment to uncover performance gaps, streamline execution, and energize the frontline around continuous improvement.
What we did:
· Conducted Gemba walks and structured interviews with operators and leadership
· Assessed STS, RTG, tug, EC, and planning workflows in real time
· Delivered Lean capability benchmark across 6 categories
· Identified over 20 areas for improvement and quick wins
· Structured recommendations into a targeted Kaizen roadmap
Impact / Outcomes:
✅ Clarity on safety and process performance gaps
✅ Immediate actions and longer-term improvement plan defined
✅ Foundation for 2025 continuous improvement initiatives established
✅ Improved alignment between departments and leadership
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