Optimising Agency Interfaces and Manning Efficiency
Client or Partner:
Government-owned maritime group managing national fleet operations including deep-sea, port, and service vessels.
Service Offering:
Other
Challenge:
Transactional work was being duplicated across the internal team and external manning agencies. Role overlaps created inefficiencies and reduced overall performance.
What we did:
· Mapped workflows and pain points in collaboration with crewing teams
· Identified duplication in recruitment, joining, and compliance procedures
· Recommended streamlined use of agencies and improved governance tools
Impact / Outcomes:
✅ Improved agency collaboration and performance accountability
✅ Clearer split between strategic and transactional tasks
✅ Reduced manual coordination and bottlenecks in crew planning
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